NATIONAL – DAIRY OF EVENTS

e-Jagriti Platform

Context: Prime Minister has shared an article on how e-Jagriti addresses multiple challenges by digitising the entire lifecycle of a consumer complaint. “He notes that, following extensive consultations with stakeholders, e-Jagriti has been refined, placing consumer justice among the sectors undergoing structural digital reform”.

About e-Jagriti Platform

e-Jagriti is a flagship initiative of the Department of Consumer Affairs under the Ministry of Consumer Affairs, Food & Public Distribution.

The platform aims to make the consumer dispute redressal system faster, simpler, and more efficient across India.

Features of e-Jagriti Platform

- Global Access: Consumers, including NRIs, can file complaints and manage cases from anywhere with secure access.
- Inclusive Platform: Provides multilingual support and accessibility features for people from different backgrounds.

Single Integrated Platform: Combines four older systems—OCMS, e-Daakhil, NCDRC CMS, and CONFONET—into one AI-enabled, paperless platform.

AI-Based Smart Search: Uses Artificial Intelligence (AI) to search old consumer complaints, cases, and judgments through keywords and metadata.
Voice-to-Text Feature: Uses AI and Machine Learning (ML) to convert judgments, case histories, and other records into text.
Online Services: Enables consumers to file complaints, pay fees online, track case status, and access judgments digitally.
Digital Consumer Justice: Helps digitize consumer commissions and provides citizens with easier access to legal remedies.
Efficient Redressal: Offers a simple, quick, transparent, and cost-effective system for resolving consumer disputes at all levels.

APAAR ID And Academic Bank Of Credits

Context: The Academic Bank of Credits (ABC) and the Automated Permanent Academic Account Registry (APAAR) are building a trusted digital ecosystem for academic records, making education more flexible, transparent, and accessible for every learner.

About Academic Bank of Credit (ABC)

Academic Bank of Credit (ABC) is a digital platform launched by the Ministry of Education, Government of India.

- ABC allows students to store, manage, transfer, and redeem academic credits earned from recognised educational institutions through a digital system.
- Objective: To create a flexible and student-friendly education system where academic credits are recognised, safely stored, and can be used throughout a learner’s educational journey.

It supports the goals of the National Education Policy (NEP) 2020 and the National Credit Framework (NCrF).

Key Features of Academic Bank of Credit

Academic Mobility: Students can study in different Higher Education Institutions (HEIs) and easily transfer their academic credits between courses and institutions.
Easy Credit Verification: Provides a secure, consent-based digital system for sharing and verifying academic records, reducing paperwork and processing time.
Multiple Entry and Exit (MEE): Supports the Multiple Entry and Exit system introduced under NEP 2020.
SWAYAM Integration: Students can earn up to 40% of their academic credits through courses offered on the SWAYAM online learning platform.
Aligned with NCrF: Follows the National Credit Framework (NCrF) by recognising academic, vocational, and experiential learning.

About APAAR ID

It is an initiative of the Ministry of Education, Government of India, under the “One Nation, One Student ID” programme, in line with the National Education Policy (NEP) 2020.

- APAAR is a permanent digital academic identity for every student, from school education to higher education.

The ID stores a student’s academic records, including degrees, scholarships, awards, certificates, and academic credits.
Students can use the APAAR ID to access their academic records online anytime.
The same APAAR ID remains with a student throughout their educational journey.
It is linked with Aadhaar and securely stored in DigiLocker for easy access.
APAAR acts as a lifelong academic passport, keeping all educational achievements in one digital record.
With a single digital ID, students can easily change schools or colleges, apply for admissions or jobs, submit academic documents, and track their credits without depending on paper certificates.