- In a survey conducted by Airport Council International (ACI), Cochin International Airport Ltd(CIAL) at Kochi, Kerala was named as the best airport in terms of services it offered to passengers. It stood at the top spot in 5-15 million passenger category among the airports in the Asia-Pacific region.
Key Points:
- In 2018, CIAL was the best airport in the 5-15 million category in the Asia Pacific region and received the recognition at the 2nd annual ACI Customer Experience Global Summit held at Bali, Indonesia.
- The annual Airport Service Quality (ASQ) awards by ACI ranks and awards the best airports in the world based on ASQ departure survey.
- ASQ is the only global airport survey based on measuring passengers’ satisfaction taken while they are at the airport.
