Initiative / Scheme
‘Makkal Sevai’ (Public Service) Platform
- Context: A dedicated app is set to be launched soon for the public to register complaints in the Perambur constituency, from where the Chief Minister was elected.
Key Objectives
- To bring issues regarding people’s basic needs directly to the government’s attention.
- To strengthen the administrative mechanism for the speedy resolution of grievances.
- To improve communication between the public and the government.
- To ensure transparent and accountable administration.
Key Information
- Through the ‘Makkal Sevai’ platform, the public can directly bring their essential needs and grievances to the attention of the Chief Minister of Tamil Nadu.
- New Initiative: A dedicated website named “Makkal Thalam” (People’s Platform) was launched.
- Purpose: To provide a facility for the public to register and track government services, schemes, and grievances on a single platform.
- Government Website / e-Governance Initiative
Key Features
- Rapid receipt of public grievances.
- Facility to register petitions online.
- Facility to track the status of petitions.
- Easy delivery of government department services to the public.
- Creation of a transparent and efficient administration.
Issues that can be reported through this platform
- Electricity-related issues
- Road facilities
- Drinking water facilities
- Cleanliness and sanitation works
- Education-related requests
- Medical assistance
- Grievances regarding government welfare schemes
- Housing assistance
- Employment-related requests
- Business-related issues
