e-Jagriti Platform Context: Prime Minister has shared an article on how e-Jagriti addresses multiple challenges by digitising the entire lifecycle of a consumer complaint. "He notes that, following extensive consultations with stakeholders, e-Jagriti has been refined, placing consumer justice among the sectors undergoing structural digital reform". About e-Jagriti Platform e-Jagriti is a flagship initiative of the Department of Consumer Affairs under the Ministry of Consumer Affairs, Food & Public Distribution. It was launched on 1 January 2025. The platform aims to make the consumer dispute redressal system faster, simpler, and more efficient across India. Features of e-Jagriti Platform Global Access: Consumers, including NRIs, can file complaints and manage cases from anywhere with secure access. Inclusive Platform: Provides multilingual support and accessibility features for people from different backgrounds. Single Integrated Platform: Combines four older systems—OCMS, e-Daakhil, NCDRC CMS, and CONFONET—into one AI-enabled, paperless platform. AI-Based Smart Search: Uses Artificial Intelligence (AI) to search old consumer complaints, cases, and judgments through keywords and metadata. Voice-to-Text Feature: Uses AI and Machine Learning (ML) to convert judgments, case histories, and other records into text. Online Services: Enables consumers to file complaints, pay fees online, track case status, and access judgments digitally. Digital Consumer Justice: Helps digitize consumer commissions and provides citizens with easier access to legal remedies. Efficient Redressal: Offers a simple, quick, transparent, and cost-effective system for resolving consumer disputes at all levels. APAAR ID And Academic Bank Of Credits Context: The Academic Bank of Credits (ABC) and the Automated Permanent Academic Account Registry (APAAR) are building a trusted digital ecosystem for academic records, making education more flexible, transparent, and accessible for every learner. About Academic Bank of Credit (ABC) Academic Bank of Credit (ABC) is a digital platform launched by the Ministry of Education, Government of India. It is regulated by…
